Returns & Refunds Policy

At UGREEN NAS US, we stand behind the quality of our network-attached storage solutions with a 30-day satisfaction guarantee. If your device is defective or does not meet your expectations, you can initiate a return for a full refund or replacement.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the serial number of your NAS device to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the device in its original packaging, including all power cables, drive trays, and documentation to ensure a full refund.

• 3.
  Ship the Product

  Affix the provided shipping label to your package and drop it off at any authorized carrier location for transit back to our warehouse.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware condition, your refund will be processed to your original payment method within 5-7 business days.