Frequently Asked Questions
Everything you need to know about your UGREEN NAS experience.
What is the standard shipping timeframe for UGREEN NAS orders?
Orders are typically processed within 1-2 business days. Standard shipping within the United States generally takes 3-7 business days, depending on your location.
Do UGREEN NAS devices come with pre-installed hard drives?
Most of our NAS models are sold as 'diskless' units to allow users to choose their preferred storage capacity. Please check the specific product listing to see if a bundle including drives is available.
What is your return policy for electronic hardware?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund.
What kind of warranty coverage is provided?
All UGREEN NAS products come with a standard 12-month limited warranty covering manufacturing defects in materials and workmanship under normal use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.
How do I receive technical support for my NAS configuration?
You can reach our technical support team via the 'Contact Us' page or by emailing [email protected]. We also provide comprehensive setup guides and firmware updates in our Download Center.